Brief contents

Chapter 1 - Communication today
Chapter 2 - Document design and graphic communication
Chapter 3 - Doing and using research
Chapter 4 - Letters and memos
Chapter 5 - Reports and proposals
Chapter 6 - Online writing
Chapter 7 - Academic writing: the essay
Chapter 8 - Non-verbal communication
Chapter 9 - Interpersonal skills 1: emotional intelligence, self-talk and assertiveness
Chapter 10 - Interpersonal skills 2: listening, questioning and feedback
Chapter 11 - Oral communication
Chapter 12 - Leadership and communication
Chapter 13 - Argument5: logic, persuasion and influence
Chapter 14 - Negotiation skills
Chapter 15 - Conflict management
Chapter 16 - Intercultural communication
Chapter 17 - Organisational communication
Chapter 18 - Communicating with customers
Chapter 19 - Public Communication
Chapter 20 - Team communication
Chapter 21 - Communicating in meetings
Chapter 22 - Employment communication

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