Management 3rd Edition; Schermerhorn

Chapter 16 - Multiple Choice Quiz

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1.
A(n) __________ is a small group of people with complementary skills who work with one another to achieve a shared purpose, and who hold themselves mutually accountable for its accomplishments.
A.
organisation
B.
network
C.
team
D.
gang
E.
agency
 


2.
Jim belongs to a special project group assigned to investigate possible recreation activities for the upcoming summer work program. Jim knows others are present to do his work and is considered to be a “free rider” by other group members. This group has encountered __________.
A.
social imperfection
B.
synergy
C.
social loafing
D.
poor work ethics
E.
slow learners
 


3.
When the whole is greater than the sum of its parts, a special benefit of teamwork occurs. This special benefit is known as __________.
A.
a quality circle
B.
group dynamics
C.
team building
D.
cohesiveness
E.
synergy
 


4.
__________ are the building blocks of organisation structures.
A.
Employees
B.
Technologies
C.
Formal work groups
D.
Managers
E.
Leaders
 


5.
Groups that emerge within organisations from “spontaneous” relationships among people and are not officially created by the organisation to serve a purpose are called __________.
A.
informal groups
B.
psychological groups
C.
aggregate groups
D.
emergent groups
E.
ad hoc groups
 


6.
Which of the following statement does NOT accurately describe an implication of informal groups for organisations?
A.
Informal groups can have a positive impact on work performance.
B.
Relationships within informal groups may actually help speed the workflow within the formal structure.
C.
Informal groups can help satisfy social needs.
D.
Informal groups can provide security for group members.
E.
Informal groups perform tasks that are essential to the accomplishments of key operating objectives.
 


7.
Jim is a shipping clerk who belongs to a team with members representing different functional units. The team meets to share information regarding specific problems facing the whole organisation. Jim is a member of a __________.
A.
departmental sharing team
B.
cross-functional team
C.
structural team
D.
communication team
E.
organisational involvement committee
 


8.
Self-managing teams possess all of the following characteristics EXCEPT:
A.
Members train one another to develop multiple job skills.
B.
Members evaluate one another's performance contributions.
C.
Members have discretion in scheduling work within the team.
D.
Members are held individually accountable for performance results.
E.
Members have discretion in distributing tasks within the team.
 


9.
An effective team is defined as one that __________.
A.
Achieves and maintains high levels of task performance.
B.
Achieves and maintains member satisfaction.
C.
Remains viable for the future.
D.
All of the above.
E.
None of the above.
 


10.
In the life cycle of a team, the initial task orientation and interpersonal testing of individual members occurs in the ___________ stage.
A.
forming
B.
storming
C.
norming
D.
performing
E.
adjourning
 


11.
In the __________ stage of the team life cycle, the team should ideally disband with the sense that important goals have been accomplished.
A.
forming
B.
storming
C.
norming
D.
performing
E.
adjourning
 


12.
Which action is unlikely to occur when a team member violates a team norm?
A.
The person violating the norms may be reprimanded.
B.
The person violating the norms may be rewarded.
C.
The team may impose various sanctions on the violator.
D.
The offending member may be expelled from the team.
E.
The offending member may ostracised by the other members.
 


13.
In terms of team productivity, the best-case scenario of a work team's performance norms and cohesiveness occurs with __________ performance norms and __________ cohesiveness.
A.
high … high
B.
positive … high
C.
negative … high
D.
negative … low
E.
positive … low
 


14.
In order to increase cohesion, a manager can do all of the following EXCEPT:
A.
Induce agreement on team goals
B.
Increase membership heterogeneity
C.
Increase interactions among members
D.
Allocate rewards to the team rather than to individuals
E.
Provide physical isolation from other teams
 


15.
Team effectiveness is reduced by self-serving, disruptive activities such as __________.
A.
Being aggressive, blocking, competing, or withdrawing.
B.
Being self-confessing or seeking sympathy.
C.
Horsing around and seeking recognition.
D.
All of the above.
E.
None of the above.
 


16.
In a __________, communication flows only between individual members and a hub or central point.
A.
centralised communication network
B.
neutral communication network
C.
decentralised communication network
D.
restricted communication network
E.
standard communication network
 


17.
Decision by __________ is being used when two or three people can dominate the majority or “railroad” the majority into agreeing to a solution.
A.
majority rule
B.
lack of response
C.
authority rule
D.
consensus
E.
minority rule
 


18.
All of the following are symptoms of groupthink EXCEPT:
A.
Rationalising unpleasant and disconfirming data
B.
Stereotyping competitors as weak, evil and/or stupid
C.
Protecting members from hearing disturbing ideas or outside viewpoints
D.
Promoting autonomy within the group
E.
Applying direct pressure to deviants to conform to group wishes
 


19.
The guidelines for brainstorming include all of the following EXCEPT:
A.
All criticism is ruled out
B.
“Freewheeling” is welcomed
C.
Quantity is important
D.
Quality is important
E.
Building on one another's ideas is encouraged
 


20.
The ultimate goal of __________ is to create more and better teamwork among group members and involves the process of problem awareness, data gathering, data analysis, action planning, action implementation and evaluation.
A.
formal groups
B.
informal groups
C.
team building
D.
leadership training
E.
problem solving
 


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