Chapter 1 - Glossary Quiz

1.	The requirement to show performance results to a supervisor. Answer:

2.	Managers who work in public or not-for-profit organisations. Answer:

3.	The ability to think analytically and solve complex problems. Answer:

4.	The process of measuring performance and taking action to ensure desired results. Answer:

5.	Occurs when someone is denied a job or a job assignment for reasons not job relevant. Answer:

6.	The ability to manage ourselves and our relationships effectively. Answer:

7.	Managers who are responsible for one area of activity, such as finance, marketing, production, human resources, accounting or sales. Answer:

8.	Managers who are responsible for complex organisational units that include many areas of functional activity. Answer:

9.	An invisible barrier limiting the advancement of women and minority groups. Answer:

10.

The worldwide interdependence of resource flows, product markets and business competition.

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11.

The ability to work well in cooperation with other people.

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12.

The collective brain power or shared knowledge of a workforce.

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13.

Someone whose knowledge is a critical asset to employers.

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14.

The process of arousing enthusiasm and directing efforts toward organisational goals.

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15.

Continuous learning from daily experiences and opportunities.

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16.

Managers who directly contribute to the production of the organisation's basic goods or services.

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17.

The process of planning, organising, leading and controlling the use of resources to accomplish performance goals.

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18.

A skill-based capability for high performance in a management job.

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19.

Employees who are responsible for and support the work of others.

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20.

Managers who oversee the work of large departments or divisions.

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21.

Transform resource inputs from the environment into product outputs.

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22.

A collection of people working together in a division of labour to achieve a common purpose.

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23.

The process of assigning tasks, allocating resources and arranging activities to implement plans.

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24.

An output measure of task or goal accomplishment.

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25.

A measure of resource cost associated with goal accomplishment.

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26.

The process of setting objectives and determining how to accomplish them.

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27.

The display of negative, irrational attitudes toward women or minority groups.

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28.

The quantity and quality of work performance, with resource utilisation considered.

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29.

Managers who coordinate complex projects with task deadlines and people with many areas of expertise.

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30.

The overall quality of human experiences in the workplace.

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31.

The ability to translate knowledge into action that results in desired performance.

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32.

Managers who use special technical expertise to advise and support line workers.

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33.

Report to middle managers and directly supervise non-managerial workers.

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34.

Report to middle managers and directly supervise non-managerial workers.

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35.

The ability to use a special proficiency or expertise in your work.

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36.

Managers who guide the performance of the organisation as a whole, or of one of its major parts.

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37.

Managing with commitment to continuous improvement, product quality and customer satisfaction.

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38.

Describes differences among workers in gender, race, age, ethnic culture, able-bodiedness, religious affiliation and sexual orientation.

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