Chapter 10 - Glossary

1.	Group together jobs and people working on a single product or service. Answer:

2.	An organisation passes through different stages from birth to maturity. Answer:

3.	Operate with a minimum of bureaucratic features and encourage worker empowerment and teamwork. Answer:

4.	The concentration of authority for most decisions at the top level of an organisation. Answer:

5.	The process of grouping together people and jobs into work units. Answer:

6.	Group together jobs and activities that are part of the same processes. Answer:

7.	Puts customers at the top; served by workers whose managers support them. Answer:

8.	Teams that bring together members from different functional departments. Answer:

9.	Designs that are centralised with many rules and procedures, a clear-cut division of labour, narrow spans of control and formal coordination. Answer:

10.

Designs that are decentralised with fewer rules and procedures, open divisions of labour, wide spans of control and more personal coordination.

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11.

The process of creating structures that best serve a company's mission and objectives.

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12.

Smaller components of a larger system.

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13.

Shifting networks of strategic alliances linked by technology, with very little physical infrastructure, that are engaged as needed.

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14.

Refers to the number of subordinates directly reporting to a manager.

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15.

Links networks of outside suppliers and service contractors to a company's core functions.

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16.

Group together people and jobs performed in the same location.

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17.

The dispersion of authority to make decisions throughout all levels of the organisation.

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18.

Combines functional and divisional approaches to emphasise project or program teams.

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19.

Groups together people working on the same product, in the same area, with similar customers, or involved in the same processes.

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20.

The process of assigning tasks, allocating resources, creating operational systems and arranging activities to implement plans.

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21.

Describes the arrangement of work positions within an organisation.

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22.

Group together people with similar skills who perform similar tasks.

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23.

Links all persons with successively higher levels of authority.

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24.

An organisation that continuously changes and improves using the lessons of experience.

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25.

The set of unofficial relationships among an organisation's members.

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26.

The process of distributing and entrusting work to other persons.

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27.

Group together people and jobs that serve the same customers or clients.

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28.

A system of tasks, workflows, reporting relationships and communication links.

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29.

Teams convened for a particular task or project and disbanded once it is completed.

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