Chapter 4 - Glossary

1.	Describes a management framework emphasising longterm employment and teamwork. Answer:

2.	Smaller components of a larger system. Answer:

3.	The study of individuals and groups in organisations. Answer:

4.	A collection of interrelated parts working together for a purpose. Answer:

5.	Tries to match management practices with situational demands. Answer:

6.	Assumes people dislike work, lack ambition, are irresponsible and prefer to be led. Answer:

7.	Emphasises careful selection and training of workers, and supervisory support. Answer:

8.	Suggests that managers using good human relations will achieve productivity. Answer:

9.	The tendency of people singled out for special attention to perform as expected. Answer:

10.

The science of reducing a task to its basic physical motions.

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11.

Continuously changes and improves using the lessons of experience.

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12.

A rational and efficient form of organisation founded on logic, order and legitimate authority.

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13.

Uses mathematical techniques to analyse and solve management problems.

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14.

Occur when people act in ways that confirm another's expectations.

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15.

Assumes people are willing to work and accept responsibility, and are self-directed and creative.

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16.

Unfulfilled physiological or psychological desires.

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17.

The specific sequence of activities that creates products and services with value for customers.

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18.

Transform resource inputs from the environment into product or service outputs.

Answer:

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