Title Web Site
WEBLINKS | INSTRUCTOR'S RESOURCE GUIDE | POWERPOINT PRESENTATION/INSTRUCTOR'S MANUAL

SERVICES MARKETING


Edited by
Janet McCOLL-KENNEDY



ISBN 0-470-80068-2
978-0-470-80068-3
623 pages
Paperback © 2003
 
STUDENT RESOURCES

Weblinks


Chapter

2
5
7
Website
Texbook
page reference
Chapter 1
www.tingirana.com.au
www.travelau.com.au/gold-coast
www.vtour.dk/vtb/startkort.htm
www.medtropolis.com/Vbody.asp
www.besthealth.com

7
8
8
8
8
 
Chapter 3
www.virtualspectator.com
58
 
Chapter 4
www.dell.com
77
 
Chapter 6
www.ranone.com
www.virginblue.com.au
www.pc.ibm.com/support
www.hookedonflowers.com.au
www.info2you.com.au/
www.singaporeair.com/saa/app/saa
www.microsoft.com/australia/support/options.htm
www.bangkokair.com
www.fedex.com
www.anz.com/wealth/etrade
www.auspost.com.au
www.nzpost.com.au 		150
153
154
154
154
154
156
157
157
157
163
163
   
Chapter 8
www.deltahotels.com		 201
   
Chapter 9
www.crmproject.com
www.crm-guru.com
www.crm-forum.com
www.sap.com
www.bprmag.com.au/95/4.asp
www.crmexpress.com		 231
231
231
231
231
231
   
Chapter 10
www.accenture.com
www.sjpgroup.com
www.zurich.com.au
www.lonelyplanet.com.au
www.webenz.co.nz
www.berkshirehathaway.com
www.asic.gov.au
www.pria.com.au		 241
247
252
252
253
258
260
260
   

Chapter 11
www.tdwaterhouse.com.au
www.instinet.com
www.commsec.com.au
www.qantas.com.au
www.wotif.com.au

 279
279
279
284
284
   
Chapter 12
www.amazon.com
www.self-service-touchpoints.com
 311
317
   
Chapter 13
www.consumer.gov.au
www.centrelink.gov.au
www.complaints.com
www.notgoodenough.org
www.planetfeedback.com
www.fightback.com
www.onlineresolution.com
 335
338
338
338
338
339
339
   
Chapter 14
www.colesonline.com.au
www.raywhite.com.au
www.hrblock.com
www.aussieshopper.com.au
www.fooddirect.com.au
www.etrade.com
www.ebay.com.au
www.lowestbid.com.au
www.priceline.com
www.oztravel.com.au
www.traveland.com.au
www.travel.com.au
www.airfare.com.au
www.mycareer.com.au
www.seek.com.au
www.jobsleuth.com
www.resumix.com
www.realestate.com.au
www.pricescan.com
www.edmunds.com.au
www.yahoo.com.au
www.bizrate.com
www.mobshop.com
www.deja.com
www.commbank.com.au
www.insuru.com.au
www.nzlawyers.co.nz/services/
www.lawstuff.org.au
www.dealsight.com
www.click2law.co.uk
www.mycounsel.com
www.moneyworld-ifa.co.uk
www.austlii.edu.au
www.lawnet.com.au
www.butterworths.com.au
www.law.gov.au
www.lao.com.au
www.minters.com.au
www.emedical.com.au
www.mychemist.com.au
 366
366
366
366
366
367
367
368
368
368
368
368
368
368
368
369
369
370
371
371
371
371
371
371
373
375
375
375
376
376
376
376
376
376
376
376
376
376
377
379
   
Chapter 15
www.queenslandholidays.co.uk 		397
   
Chapter 16
www.wendys.com.au 		426
   
Chapter 17
www.cjsm.com
www.snow.co.nz
 451
458
   
Chapter 18
www.housing.qld.gov.au 		484

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