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For booksellers
We value our relationships with campus booksellers. We are committed to providing the very best customer service through fast and efficient order processing, speedy and accurate deliveries and helpful responses to all of your queries.
We hope you find the information on this page useful. Please let us know how we can improve our service by using the feedback option.
John Wiley Australia represents the following publishers:
WW Norton in Australia and Papua New Guinea
Our air freight surcharges are calculated on the book's recommended retail price:
| Australian dollars | NZ dollars | |
| $60.00 or less |
$4/copy |
$5/copy |
| $60.01 and above |
$6/copy |
$7/copy |
Please note that only customer orders that result from late new adoptions
attract such charges.
Surcharges are not applied to re-adoption orders.
By ordering whole cartons, we can speed up the picking and despatch of your order as well as minimise damage to the books.
Please visit our eCustomer Service website (http://ecustserv.johnwiley.com.au) to find out carton quantity information.
We are aware that some of our customers can find it problematic if we deliver stock orders as pallets of boxes. This is most likely to occur when we are despatching Forward Orders.
If this is an issue for your bookshop, please contact Lisa Ashton at our Australian Distribution Centre to discuss your requirements.
Lisa Ashton's contact details are:
Telephone (07) 3354 8401
Fax (07) 3352 7109
Email: lashton@johnwiley.com.au
We are offering a Fast Track ordering service to Campus Booksellers for Semester 2, 2008 commencing Monday 14 July 2008 and ending on Friday 15 August 2008.
Orders received before midday (Brisbane time) and clearly marked ‘Fast Track’ will be processed and packed ready for despatch that day.
Please note that we do not despatch daily to customers outside Australia, as we consolidate the consignments in order to reduce costs. However, we shall regard all Fast Track orders as high priorities, and despatch them as soon as we can.
If you do not wish to take delivery of stock orders until January/February for Semester 1 or June/July for Semester 2 please just mark your order accordingly. A firm date is required rather than just the month. If this is omitted, we will assume the first of the month.
While we do provide this service, please do not hold your orders until then. We have a sophisticated system that allows us to reserve stock for you once your order is processed even if you do not want to take delivery until a later date. The sooner your order is received by us the sooner we can ensure sufficient quantities are available throughout the semester.
Click here for a list (in Adobe Acrobat Reader PDF format) of the new titles and new editions that we shall be supplying for Semester 1, 2008.
If you don't have Acrobat Reader installed on your computer, click here to download a free copy.
1. Procedure to return stock to John Wiley & Sons Australia, Ltd
• A Returns Authorisation must be issued before stock can be returned.
• This applies to no-fault as well as overstocked returns.
• Returns received without an authorisation may not be accepted by the Wiley Distribution Centre.
• All returns must be in mint condition and must not be shop-soiled or include price stickers or bookshop details.
• Returns deemed unsaleable by Wiley returns staff will be returned at your expense. You can make a request to return books via fax, e-mail or post by contacting our Customer Service Department:
Fax: 1800 802 258 or +61 7 3352 7107 (from outside Australia)
E-mail: custservice@johnwiley.com.au
Post: John Wiley & Sons Australia, Ltd, Customer Service,
PO Box 3065, Stafford BC, QLD, 4053
The request for return/claim must include:
· ISBN
· Title
· Quantity
· Reason for return
· Invoice number and date
2. Eligibility of overstock returns
a. Higher Education textbooks
• Maximum 18 months from date of invoice
• Superseded editions are eligible to return within 6 months of
the publication of the new edition.
b. Professional/Trade books
• Minimum 3, maximum 12 months from date of invoice
c. School textbooks
• Firm sale - returns are not accepted.
3. No Fault Returns
• Claims or No Fault returns such as transit damage, short or incorrect
supply must be submitted to the Customer Service department within 3 weeks
of invoice date.
• A Returns Authorisation detailing the appropriate returns method
(if applicable) will be posted to you.
All enquiries regarding returns should be directed to:
Customer Service at:
E-mail: custservice@johnwiley.com.au
Tel: 1800 777 474
