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Effective March 2002 |
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1 |
Procedure to return stock
to John Wiley & Sons Australia, Ltd: |
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A Returns Authorisation must be issued before
stock can be returned. |
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This applies to no-fault as well as overstocked
returns. |
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Returns received without an authorisation
may not be accepted by the Wiley Distribution Centre. |
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All returns must be in mint condition and
must not be shop-soiled or include price stickers or bookshop details. |
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Returns deemed unsaleable by Wiley returns
staff will be returned at your expense. |
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You can make a request to return books
via fax, e-mail or post by contacting our Customer Service Department: |
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Fax: 1800 802 258 or +61 7 3352 7107
(from outside Australia) |
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E-mail: custservice@johnwiley.com.au |
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Post: John Wiley & Sons Australia,
Ltd, Customer Service, PO Box 3065, Stafford BC, QLD 4053 |
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The request for return/claim must include: |
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ISBN |
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Title |
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Quantity |
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Reason for return |
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Invoice number and date |
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2 |
Eligibility of overstock
returns: |
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a |
Higher Education textbooks |
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Maximum 18 months from date of invoice |
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Superseded editions are eligible to return
within 6 months of the publication of the new edition. |
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b |
Professional/Trade books |
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Minimum 2, maximum 12 months from date of
invoice |
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c |
School textbooks |
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Firm sale - returns are not accepted. |
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3 |
No Fault Returns |
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Claims or No Fault returns such as transit
damage, short or incorrect supply must be submitted to the Customer
Service department within 3 weeks of invoice date. |
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A Returns Authorisation detailing the appropriate
returns method (if applicable) will be posted to you. |
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All enquiries regarding returns should
be directed to: |
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Ross Pulvirenti |
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Customer Service Manager |
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Tel: 1800 777 474 |
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E-mail: rpulvire@johnwiley.com.au |
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